Updated: Evolving Coronavirus impacts and financial accommodations available
In coordination with state and federal agencies, we are closely monitoring developments related to Coronavirus (COVID-19). At Banner, we believe it is our role and responsibility during this time to prioritize two things: first, the health and well-being of our clients and employees. Second, ensuring we continue providing you with uninterrupted access to financial services and your money.
We have a plan and are ready.
Banner Bank is financially strong and well capitalized. Our ability to withstand adverse economic conditions has been well-tested, exceeding regulatory standards. Like all businesses, we may encounter situations that cause varying degrees of disruption to normal business. As a federally-insured financial institution, we have a well-developed Business Continuity Program to ensure we can maintain our operations, even during a critical incident.
We are here to assist you.
If you find yourself facing financial difficulties because of the issues and challenges associated with coronavirus, we are here to help. Until further notice, these accommodations are available to you:
- Increased daily limits for Snapshot mobile check deposit.
- Increased debit card ATM withdrawal limits.
- Waived penalties for early personal CD withdrawals up to $25,000 through June 30, 2021 (not available the first 6 days of CD term, or within 6 days of a prior withdrawal).
- Options for payment deferrals on mortgages, home equity lines, personal loans, credit cards and small business loans. Call us to discuss your specific situation and we can guide you to the options that may be available to you.
- Waived late fees for loans and credit cards, for clients in good standing with the bank, who identify that they have been adversely impacted.
- Expedited processing on SBA loan applications for qualified businesses adversely impacted.
We remain available to you.
We are taking proactive measures to protect the health and well-being of our employees and clients while continuing to provide financial services to our communities. In accordance with public health directives related social distancing, lobby access has been restricted at our branches; however in June we started reopening some branches. Drive-up banking has remained open normal business hours, as well as on-site ATMs and night depositories. If you need access to your safe deposit box or other lobby services at a branch with limited accessed, please call the branch so we may set up an appointment to assist you.
Other Ways to Bank
As we work through the impacts of this unprecedented pandemic, we encourage you to use channels that support remote and digital banking services, including:
Personal and General Business Assistance:
- Online and mobile banking—with features like Live Chat, Snapshot mobile check deposit, real-time control of debit card transactions, bill payment, person-to-person payments and more. We have temporarily increased the amounts you are able to deposit with Snapshot Deposit.
- Telephone assistance: 800-272-9933. 24/7 automated account information and personal assistance Monday - Friday 7 a.m. - 7 p.m. PT. Our experts can help open new deposit accounts and some types of loans, enroll you in online and mobile banking, walk you through how to use any banking tool, and much more.
- Send us a secure message within online banking or mobile banking.
Specialized help with treasury management products and services related to your business accounts:
- Call our experts at 877-856-7933 7 a.m. - 6 p.m. PT weekdays.
- Send an email to firstname.lastname@example.org or a secure email message within online banking or mobile banking.
Learn more about all the online and mobile banking tools available to assist you in banking remotely—including a number of additional services for business clients. Or, call your local branch or relationship manager, or call us toll-free at 800-272-9933.
Find a branch or ATM near you, including branches with drive-up banking and deposit-taking ATMs.
Stay vigilant and protect yourself from scams.Stay vigilant and protect yourself from scams. Watch for potential scams attempting to exploit the heightened concern and uncertainty associated with the Coronavirus, including scammers pretending to be from your bank. Remember, we will never ask for your account or card number, CVV, PIN or other personal financial information because we already have them on file. If you’re unsure, hang up and call back using a telephone number you already have.
We will continue carefully monitoring the situation.
This includes conducting daily briefings with our team of experts mobilized specifically for this issue. You can trust that our planning and preparations include guidance from respected health organizations and are in alignment with state and federal government agencies.