Coronavirus: Updates & Resources

We are in unprecedented times as we navigate the issues and challenges related to coronavirus unfolding in our communities. Our commitment to our clients, employees and the community is to continue to communicate frequently and remain available and accessible to you. Please read below for important updates and resources. Click on the shortcuts below to jump to the corresponding section.

Banner Bank branch in Kirkland
We're here when you need us.

If you have questions or concerns, please contact your local branch team, your relationship manager, or call us at 800-272-9933.

If you need assistance with treasury management tools associated with your business account, please call our treasury management service team at 877-856-7933.

Branch Information

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Branch access and availability
We remain available to you. We are taking proactive measures to protect the health and well-being of our employees and clients while continuing to provide financial services to our communities. In accordance with public health directives related to social distancing, we may restrict lobby access at our branches. Please visit our branch location page or call ahead to see what level of access your branch offers.  
  • Most branches with drive-thru locations remain fully functional to manage many routine transactions
  • Our branch teams will be fully prepared to meet your needs by telephone throughout the day
  • If you need access to your safe deposit box or other lobby services, call ahead to see what level of access your branch offers
  • Night drop depositories will be checked multiple times per day
  • ATMs will remain open and available
  • Online banking, mobile banking, snapshot deposit and our entire suite of digital products allow you to bank online, anytime

 

For up-to-date information on individual branch hours and availability, please visit our location page.

 

Financial Assistance is Available

If you find yourself facing financial difficulties because of the issues and challenges associated with coronavirus, we are here to help. Until further notice, these accommodations are available to you:
  • Increased daily limits for Snapshot mobile check deposit.
  • Increased debit card ATM withdrawal limits.
  • Waived penalties for early personal CD account withdrawals up to $25,000 through June 30, 2021 (not available the first 6 days of CD term, or within 6 days of a prior withdrawal).
  • Options for payment deferrals on mortgages, home equity lines, personal loans, credit cards and small business loans. Call us to discuss your specific situation and we can guide you to the options that may be available to you.
  • Refer to our Home Loan Help page for details on additional mortgage options available to help clients experiencing financial difficulty.
  • Waived late fees for loans and credit cards, for clients in good standing with the bank, who identify that they have been adversely impacted.
  • Waived Excess Withdrawal Fees for savings and money market accounts through 4/30/2021.

We are here to assist you.

We recognize clients may need to travel to locations outside the Banner Bank service area. Here are some tips to help you plan to be away from home for an extended period:
  • If you have need to use an ATM, rest assured Banner does not charge you to use one owned by another institution
  • Banner also provides from 4 to an unlimited number of ATM surcharge rebates, depending on the checking account you have
  • If you are experiencing mail delivery delays, you might consider using:
    • Direct deposit – ensure your payroll, social security, or other routine deposits are made automatically
    • Bill pay – to make payments online
    • Electronic statements – your statements delivered directly into your online banking account each month
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Phishing Call Alert
Scammers are spoofing caller ID so that calls appear to come from our toll-free number, 800-272-9933. Callers may ask for your account number or other personal details. Never respond to phone calls, texts or emails asking for personal information. Banner Bank will not ask you to provide this information. For security reasons, we may ask you to verify information we already have.
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5 Tips to Prevent Coronavirus Phishing Scams
Sadly, criminals are using devious phishing tactics to take advantage of people interested in information about this rapidly evolving subject. Know how to spot a phishing attack and ways to protect yourself from falling victim.
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