Email & Online Fraud
Not sure if an email you received is really from Banner Bank? Check with us.
To protect yourself against email and online fraud, be very alert to unsolicited emails you receive from companies you conduct business with or know. If you want to be sure an email that looks like it came from Banner Bank really did, call us and we can verify.
How to tell if an email is legitimate
Banner Bank will occasionally send emails through our email marketing service, Silverpop. These emails contain clickable links for your convenience and the displayed text may be different than the actual link (i.e., the target). Although fraudulent emails can be difficult to recognize, beware of emails that:
- Request that you click a link to a spoof website, one that looks like a real company website, including the real company's graphics and design. Since fraudulent email may even use exact wording from the real company's website, it's difficult to determine a spoof website.
- Ask you to give, confirm, or update sensitive personal information such as Social Security numbers, usernames, passwords, PIN (Personal Identification Number) or account numbers.
- Use Pop-Up windows for entering or confirming personal data (see below for more pop-up screens on secured websites.)
- Have a sense of urgency to give the information immediately, citing a specific thing that might happen. For example, your account may be closed or temporarily suspended.
- Have spelling errors and/or bad grammar. Intentional spelling errors may allow the email to get through spam filters used by ISPs (Internet Service Providers).
Even if you don't enter your personal data, by clicking on a link embedded in a fraudulent email, you may inadvertently download tracking software or viruses that track your keystrokes to gain your personal information.
Some people "test" for online fraud by entering incorrect information. If the information is accepted, then they feel they can determine that it's an email fraud. Criminals are now aware that people perform this test, and may not accept the information entered first. The best defense is not to enter any personal information at a website you link to from an unsolicited email.
If you have any doubts, please contact Banner Bank at 800-272-9933 or send an email to firstname.lastname@example.org. Unlike Online Banking, our general Banner Bank email address does not use SSL encryption. Please do not send sensitive information, i.e. your social security numbers, account numbers, other account information via email. You may safely send secure information through our messaging service within Banner Online Banking.