Online Banking Security Alert

A woman checks her online banking on a laptop
What is a Security Alert?

We may send you a security alert when certain actions are completed in online or mobile banking, such as changing a password, sending an external transfer, or updating your User ID. 

If you received an unexpected security alert, you may want to review your online banking, and consider updating your User ID and password.

Security Alert: Time to Update Your Username and Password

 

If you’ve recently received invalid password security alerts from Banner Bank, other financial institutions or secure online sites you access, you’re not alone.  Cyber criminals use multiple tools to attempt to access secure accounts by guessing their way in. 

Whether or not you’ve received a security alert, now is a good time to safeguard your accounts. Start by using a unique username or login ID for online banking or other financial websites where you access your finances – and don’t re-use that login for any other website.

 

Strong passwords are also very important. We’ve compiled some helpful tips for what makes a strong password.

  • Have a minimum of 14 characters
  • Contain a combination of upper and lower case letters, numbers and special characters that occur throughout instead of being grouped together
  • Have 2-factor authentication when possible, such as your password plus an auto generated code
  • Do not contain easily discoverable information like your name or birthday
  • Are unique and never re-used for other websites
  • Are not saved to your desktop or mobile browser. Sure, this may save time but it may not be secure especially if others have access to that browser.

 

An example of a strong password: C!im6^ngTr3e

An example of a weak password: Bunny!23


The above examples are for inspiration only - for your security, we recommend that you create your own password that is different from the examples.

If you’ve received a password security alert from Banner Online Banking, sign in and change your login ID and password under Settings, Security Preferences.

Additional information about security alerts

 

What should I do if I receive a security alert I was not expecting?

If you receive a security alert that you were not expecting, start by logging into your online banking to learn more. You can review all security alerts in the secure message center and determine what date and time the alert generated. In some cases, like a transaction alert, you can review your transactions by selecting the Activity Center, located under Transactions in your online banking. In some cases, you may determine that you need to set a new user id or password, which you can do from within online or mobile banking.

 

Can I turn security alerts on or off?

Some security alerts are on by default and can be turned off. Other alerts are set to 'always on' and cannot be changed - these are usually alerts where it's important that you know about changes, like a change to your User ID. There are also some alerts that are off by default but you can turn them on for added protection. To see all available security alerts or make changes, log in to your online banking and go to Settings, then select Alerts.

 

How can I protect my account?

The best way to protect yourself is to use different user names and passwords for every online account and to make sure your passwords are strong. Passwords should be at least 14 characters long and use a combination of lowercase and capital letters, numbers and special characters like exclamation points and ampersands and do not contain easily discoverable information like your name or birthday.

  • An example of a strong password: C!im6^ngTr3e 
  • An example of a weak password: Bunny!23

The above examples are for inspiration only - for your security, we recommend that you create your own password that is different from the examples.

To change your User ID and password in Banner Online Banking, sign in and select Settings, then go to Security Preferences. 

We also strongly recommend that you have current anti-virus and anti-malware software on your devices you use to log into online banking and that it is up-to-date.

Additional Security Resources

Computer screen with secure lock icon
Online Banking Security
Learn ways to keep your online banking safe, and how we provide additional security like a Secure Access Code when needed.
Mobile phone with wallet and debit card icons
Mobile Security
Cellphones and tablets make life easier — unless they fall into the wrong hands. You wouldn't leave your wallet lying around in a public place, right?
Hand holding mobile phone with icon of person
Prevent Identity Theft
Identity theft happens when someone obtains your personal information, such as name, date of birth, social security number or mother's maiden name to commit fraud or other crimes. Read tips on how to protect yourself and report crimes.
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