Online Application Questions

Frequently asked questions

My “To Do List” says I need to upload a document. How do I do that?

There are two ways to upload a document. Click on the button to select a file from your computer or phone, or drag and drop a file to your dashboard. Many types of files are acceptable, including pdf, xlsx, xls, msg, jpg, jpeg, doc, docx, txt and rtf. The maximum file size is 30MB.

How do I make a change to my application?

On the application’s “Review” screen, most of the sections have an edit icon in the upper right-hand corner. Click on this icon to edit information in that section. For sections that don’t allow online editing, or if you need to make a change after submitting your application, please visit your branch or call us at 800-272-9933 for assistance.

I have a promotional code. Where do I enter that?

You will be given the opportunity to enter your promotional code during the "Eligibility" section of your application. If you were unable to enter the code at that time, please visit your branch or call us at 800-272-9933 for assistance.

How can I apply for a joint account?

The primary applicant starts the process by filling out the application, noting joint applicants’ names and contact information in the appropriate section. We will then email the joint applicants a unique, secure link to fill out their portion of the application and submit requested documentation. Once the primary applicant and all joint applicants have completed their tasks, we will begin the review process.

How long will it take to review my application?

Deposit account applications typically take two business days to review and for a final decision to be made. Please note that if you indicated one or more joint applicants on your application, it will not be reviewed until all joint applicants have completed their portion of the application and submitted any requested documents.

How do I apply for a second account?

Interested in opening or applying for another account? Explore our complete list of products to get started. Application options are given for each account type.

How can I make my opening deposit?

During the application process, you will be given the opportunity to select funding your account at a branch with cash or a check, or electronically with a funds transfer. Once your application is approved, you will receive an email with instructions based on the option selected.

If you choose to fund your account electronically, you can do so through an internal transfer from another Banner Bank account. If you are funding it from an account at another financial institution, we’ll send you an email instructing you how to do so through a secure online service called Plaid. Funding your account by electronic transfer will take 1 to 2 business days for processing.

Change your mind about how you want to fund your account? No problem. Just visit your branch or call us at 800-272-9933 for assistance.

When will I get my new account information and number?

Your account number and disclosures will be provided to you electronically through a secure system called Docusign.

How do I cancel or withdraw my application?

If you’d like to withdraw your application, please visit your branch or call us at 800-272-9933 for assistance.