Home Loan Help

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Let's find a solution, together.
Please let us know if you are experiencing temporary or permanent financial difficulties. Banner Bank is here to help you find a solution that works for both of us.  We want to help you keep up with your mortgage payments and preserve your home. Now is the time to take action before it’s too late.

Disaster Relief and Recovery

Many of our communities have been affected recently by wildfires. If your property was damaged or destroyed, we may be able to assist you with getting your home repaired. To get started, contact us at MortgageHazardClaims@bannerbank.com or call us direct at 509-524-1685 or toll-free at 800-272-9933 and ask for the Hazard Claims team, extension 75034 (8 a.m. to 5 p.m. PT weekdays). If you already started a home insurance claim, please see information about our hazard claims and funds disbursement process here

 

If your home is uninhabitable or you are experiencing loss of employment and are unable to make your mortgage payment, we may be able to help. Please contact us at MortgageHelp@bannerbank.com or call toll-free at 800-272-9933 and ask for the Mortgage Help team (8 a.m. to 5 p.m. PT weekdays). Please see our Frequently Asked Questions for more information. 

Coronavirus Mortgage Relief

If you’re experiencing financial hardship due to coronavirus and are having difficulty paying your mortgage, we can help. Examples of financial hardship include a significant decline in income due to the pandemic, or an inability to work due to illness or caring for a family member who is ill. 

 

If you can continue making your mortgage payments, you should do so. However, if the pandemic has caused financial difficulties that will prevent you from paying your regular mortgage, you can request help through Banner Bank’s Coronavirus Forbearance Plan. 

  • If your hardship is due to the pandemic, you may have the option to temporarily pause or reduce your mortgage payments for a period of time.
  • This forbearance plan does not forgive or waive payments. After the forbearance period is over, the unpaid payments will need to be repaid. Be assured that we will work with you to find an affordable payment solution. 
  • No late fees, penalties or additional interest will be added to the account during the forbearance period.
  • Enrollment will not adversely affect your credit report. We will not be reporting the delinquency status or the entry into a forbearance plan to credit reporting agencies during the term of the forbearance plan.
  • While your forbearance is active, you are unlikely to qualify for a refinance on your home loan.
     

To request coronavirus forbearance assistance, complete the Coronavirus Forbearance Form through the link below and submit to Banner Bank. Please note that due to increased email and call volume related to coronavirus, our response may be delayed. You will receive confirmation that your request has been submitted, and we will respond within five business days. 

 

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Important Information for our California Residents: To learn about specific privacy rights for our California residents, please review the California Consumer Privacy Act Notice at www.bannerbank.com/privacy-policy. A printed copy is available upon request.

  • Reinstatement
  • Refinance
  • Repayment Plan
  • Forbearance Plan
  • Loan Modification
  • Partial Claim
  • Military Options
  • Pre-foreclosure Sale
  • Deed in Lieu of Foreclosure

If you have the funds to repay missed mortgage payments, as well as any associated fees and late charges, a reinstatement can allow you to bring your loan current and avoid foreclosure. A reinstatement typically requires you to pay a lump sum by a specific date to become current. Keep in mind that retirement plans will often allow a withdrawal in order to avoid foreclosure on your primary residence.

 

Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

If you are seeking a refinance keep in mind your loan must be current to qualify. With this option, you receive a completely new mortgage with new terms, interest rates and monthly payments. The new loan completely replaces your current mortgage and may lower your payment, which could help improve your monthly financial situation.

 

Our loan officers are available to help you determine if a refinance is the right option for you. Click here to find a local loan officer, or contact our Home Loans Central team at 866-722-5110, 8 am – 5 pm Pacific Time.

With this option, you spread out your past due amount—added on to your current mortgage payments—over a period of time in order to bring your mortgage current. This option is for short-term hardship situations.

 

Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

With this option, we agree to temporarily suspend or reduce your monthly mortgage payments for a specific period of time. This option lets you deal with your short-term financial problems by giving you time to get back on your feet and bring your mortgage current. You must show that you would be able to bring the loan current at the end of the plan.

 

A complete Borrower Response Package may apply. Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.


Important! If your request is due to a Coronavirus financial hardship, please see information above.

Under this option, we reach an agreement for a period of time to change the original terms of your mortgage—such as payment amount, length of loan, interest rate, etc. In most cases, when your mortgage is modified, you can reduce your monthly payment to a more affordable amount.

 

A complete Borrower Response Package may apply. Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

In a Partial Claim, a borrower receives a second loan in an amount necessary to bring the delinquent loan current. The loan is interest free and does not need to be repaid until you pay off your first mortgage or sell your house. This option is only available to borrowers with FHA-insured loans.

 

A complete Borrower Response Package may apply. Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

If you’re a service member struggling with your mortgage payment, you may qualify for special military options. Military service members also have protection against foreclosure for 12 months following termination of active duty.

 

Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

A short sale, also known as a pre-foreclosure sale, is when you sell your home for less than balance remaining on your mortgage. If approved, you can sell your home for less than the full amount due on the mortgage loan. 

 

A complete Borrower Response Package may apply. Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

A Deed in Lieu of Foreclosure, also known as a Mortgage Release, is where you voluntarily transfer the ownership of your property to the Bank in exchange for a release from your mortgage loan and payments. Depending on your long-term hardship situation, you may be required to make a financial contribution to receive this option. 

 

A complete Borrower Response Package may apply. Please contact us to ensure the best opportunity to assist you. You can reach us at MortgageHelp@bannerbank.com, Toll-Free 800-272-9933 or Direct 509-524-5070, Monday - Friday, 8 am - 5 pm Pacific Time.

Additional Resources and Contact Information

Contact FHA – Struggling homeowners with FHA-insured loans can get assistance by contacting HUD’s National Servicing Center at (877) 622-8525. Persons with hearing or speech impairments may reach this number via TDD/TTY by calling (800) 877-8339.


HUD Housing Counseling – HUD (Housing and Urban Development) sponsors housing counseling agencies throughout the country that can provide advice on buying a home, renting, defaults, foreclosures, and credit issues. HUD-approved housing counseling agencies are available to provide you with free information and assistance you need to avoid foreclosure. If you would like to contact a HUD approved counselor, please call (800) 569-4287 or visit the HUD website to find a local counseling agency. Persons with hearing or speech impairments may reach this number via TDD/TTY by calling (800) 877-8339.


Homeowner's HOPE Hotline – If you think you may be in danger of foreclosure, it is time to call the Homeowner's HOPE Hotline at 888-995-4673 (HOPE), a counseling service provided by the Homeownership Preservation Foundation. The sooner you call, the sooner you can regain your peace of mind. Remember, you're not alone. Millions of people across the United States have trouble with their mortgage every year. Homeowner's HOPE Hotline counselors are experts in foreclosure prevention and trained to set up a plan of action designed just for you and your situation. The counselors don't just offer general advice - they help you take action. Counselors will arm you with education and support that assists you in overcoming immediate financial issues at no cost to you. We encourage you to visit the Homeowner's HOPE Hotline website.

 

Banner Bank Toll-free Telephone Number – If you are experiencing temporary or permanent financial difficulties, please call Banner Bank at 800-272-9933 and ask for the Loan Counseling Department to discuss your situation and available options in detail or to schedule an appointment to do so. Our hours are Monday – Friday 8:00 a.m. – 5:00 p.m. (PST). Please be aware that early intervention is the best indicator of success in retaining home ownership. We look forward to serving you.

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