Home Loan Help
Let's find a solution, together.
Please let us know if you are experiencing temporary or permanent financial difficulties. Banner Bank is here to help you find a solution that works for both of us. We want to help you keep up with your mortgage payments and preserve your home. Now is the time to take action before it’s too late.
Contact us at MortgageHelp@bannerbank.com or call toll-free at 800-272-9933 and ask for the Mortgage Help team (8 AM to 5PM PT).
Disaster Relief and Recovery
If your property was damaged or destroyed, we may be able to assist you with getting your home repaired. To get started, contact us at MortgageHazardClaims@bannerbank.com* or call us direct at 509-524-1685 or toll-free at 800-272-9933 and ask for the Hazard Claims team, extension 75034 (8 a.m. to 5 p.m. PT weekdays). If you already started a home insurance claim, please see information about our hazard claims and funds disbursement process here.
If your home is uninhabitable or you are experiencing loss of employment and are unable to make your mortgage payment, we may be able to help. Please contact us at MortgageHelp@bannerbank.com or call toll-free at 800-272-9933 and ask for the Mortgage Help team (8 a.m. to 5 p.m. PT weekdays). Please see our Frequently Asked Questions for more information.
Home Loan Help Options
Additional Resources and Contact Information
Contact FHA – Struggling homeowners with FHA-insured loans can get assistance by contacting HUD’s National Servicing Center at (877) 622-8525. Persons with hearing or speech impairments may reach this number via TDD/TTY by calling (800) 877-8339.
HUD Housing Counseling – HUD (Housing and Urban Development) sponsors housing counseling agencies throughout the country that can provide advice on buying a home, renting, defaults, foreclosures, and credit issues. HUD-approved housing counseling agencies are available to provide you with free information and assistance you need to avoid foreclosure. If you would like to contact a HUD approved counselor, please call (800) 569-4287 or visit the HUD website to find a local counseling agency. Persons with hearing or speech impairments may reach this number via TDD/TTY by calling (800) 877-8339.
Homeowner's HOPE Hotline – If you think you may be in danger of foreclosure, it is time to call the Homeowner's HOPE Hotline at (888) 995-4673 (HOPE), a counseling service provided by the Homeownership Preservation Foundation. The sooner you call, the sooner you can regain your peace of mind. Remember, you're not alone. Millions of people across the United States have trouble with their mortgage every year. Homeowner's HOPE Hotline counselors are experts in foreclosure prevention and trained to set up a plan of action designed just for you and your situation. The counselors don't just offer general advice - they help you take action. Counselors will arm you with education and support that assists you in overcoming immediate financial issues at no cost to you. We encourage you to visit the Homeowner's HOPE Hotline website.
Banner Bank Toll-free Telephone Number – If you are experiencing temporary or permanent financial difficulties, please call Banner Bank at (800) 272-9933 and ask for the Loan Counseling Department to discuss your situation and available options in detail or to schedule an appointment to do so. Our hours are Monday – Friday 8:00 a.m. – 5:00 p.m. (PST). Please be aware that early intervention is the best indicator of success in retaining home ownership. We look forward to serving you.