Mortgage Resource Center

Our loan servicing team is here to help you with your mortgage.

Each month we will mail you a statement that shows general loan information and recent activity. If you prefer, sign up for electronic statements and view your mortgage information at any time by signing up for Online Banking. Simply click the button below and follow the prompts to get started.

"" Annual Escrow Analysis Statement for Oregon and Idaho

The Annual Escrow Analysis Statement summarizes mortgage escrow payments and any insurance and/or tax disbursements over the past year. These statements will be mailed to Oregon and Idaho mortgage clients per the following schedule:

 

 State            Mailing Date            Contact us if not received by
 Oregon          December 10, 2025           December 30, 2025
 Idaho          December 17, 2025          January 7, 2026

 

The Annual Escrow Analysis Statement includes information about whether you have an escrow shortage or overage. Please pay particular attention to any changes in your upcoming monthly payment and be sure to update the new amount with any bill payment service you use, such as Online Banking. Mortgage payment changes will be effective with the January or February installment.

 

We also invite you to review more detailed information about escrow accounts, the annual analysis process, and how payments, shortages and overages are handled. 

 

If you have additional questions, please contact us at mortgagecustomerservice@bannerbank.com, call direct at 509-524-5068 or toll-free at 800-272-9933 and ask for the Mortgage Customer Service team (8 a.m. to 5 p.m. PT weekdays). If you have a change of address, please contact us or complete the form through Online Banking by selecting the Services tab from the Menu button.

Pay your mortgage the way you choose. 

  • Automatic Payments: Simply download, complete and return the Auto Pay form to us (link below) to have your payment automatically deducted from your checking or savings account each month.
  • Online: Sign up for Banner Online Banking to see information on your mortgage, pay your bill manually each month or set up recurring payments from an account at another financial institution. 
    View our step-by-step instructions in this interactive demo on how to make an online loan payment.
  • In Person: Find a Banner Bank branch near you.
  • By Mail: Include your loan number on your check and mail your payment to: Banner Bank, PO Box 1117 Walla Walla, WA 99362.

Additional mortgage resources:

Auto Pay

Relax knowing your payments have been made. Fill out and submit the form below to have your payment automatically deducted from your checking or savings account each month.

Escrow Account
Your escrow account is a fee-free and convenient way to pay your regular property taxes and homeowners insurance (plus flood insurance if applicable) with your monthly mortgage payment. Here's a reminder about how Banner Bank manages this account for you.
Mortgage Help

If you are facing financial difficulties that will prevent you from paying your mortgage, we may be able to help. We have several options for temporary home loan assistance.

We're here to assist you with your mortgage needs. Please contact us if you need assistance.

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IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.