Contact & Support

It’s our privilege to serve you. You may reach us at 800-272-9933 Monday - Friday, 7 am - 7 pm Pacific Time, or visit us in person during business hours. For automated account information, transaction confirmations, account transfers, and more, call anytime, 24 hours a day, 7 days a week.


Sign in to Banner Online Banking to chat with us

Chat with us.

If you need assistance, try our chat support team, available weekdays 7 am to 6 pm Pacific Time. Sign in to Banner Online Banking and click the chat icon to start a text conversation.
Lost or stolen card

To report a lost or stolen Banner Bank card, please contact a representative at one of the following numbers as soon as possible:


Banner Bank ATM, Debit Card, or Home Equity TruRewards Card


Banner Bank Credit Card or Banner Bank Commercial Credit Card

Lost or stolen checks
To report a lost or stolen check, clients may request a stop payment through Banner Online Banking, by calling 800-272-9933 or 509-527-3636 during business hours, or by contacting your Banner Bank branch. It will help to have the check number, amount and payee of the last legitimate check written. To protect you from the possibility of future fraudulent activity, it may be necessary to open a new account.
Computer warning
Report Fraudulent Activity
If you notice suspicious activity on your Banner Bank account, please contact us immediately at 800-272-9933 or 509-527-3636. Or you may send us a Secure Message from Banner Online Banking. We frequently monitor accounts for suspicious activity and may contact you should we notice transactions that are out of the ordinary.
Address Change

To change your address, sign in to Banner Online Banking, select the Services tab and click on Change of Address. Or you can request change by completing an Address Change Form for each affected account holder. We must receive authorization from each client before the change can be processed.


Debit Card Controls & Alerts

Set controls and real-time alerts to add security to your debit card with the Banner Bank Debit Card Controls app. From the app, you can manage when, where, and how your debit card can be used. Learn more about the Banner Bank Debit Card Controls app.

Debit Card Suspicious Activity Alerts

When we notice suspicious activity on your Banner Bank debit card, we will alert you by email, text or automated phone call. Read about our notification process here.

If you prefer to email* us...

IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.

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Monday - Friday 7:00 a.m. - 7:00 p.m.