Contact & Support
It’s our privilege to serve you. You may reach us at 800-272-9933 Monday - Friday, 7 am - 7 pm Pacific Time, or visit us in person during business hours. For automated account information, transaction confirmations, account transfers, and more, call anytime, 24 hours a day, 7 days a week. For online assistance, sign into Banner Online Banking and click the Chat icon to start a text conversation. Our live chat support team is available weekdays 7 am to 6 pm Pacific Time. To verify your identity when you call into our Client Engagement Center, you now have the option to enroll in Voice Verification.
Common help topics
Contact Us
Local:
Toll-Free Number:
Hours:
Monday - Friday 7:00 a.m. - 7:00 p.m.
(PT)
Asistencia en español está disponible durante el horario comercial.
Chat with us.
If you need assistance, chat assistance is available within Banner Online and Mobile Banking 24 hours a day, 7 days a week. Most questions can expertly be handled by our Banner Virtual Assistant. Live agents are also on hand from 7 a.m. to 6 p.m. Pacific Time weekdays. Sign in to Banner Online Banking and click the Chat icon to start a text conversation.
Account & Security Alerts
Always know what's happening with your account. Receive a voice, email or text message for any alert you activate. Learn more about Account and Security Alerts.
Debit Card Suspicious Activity Alerts
When we notice suspicious activity on your Banner Bank debit card, we will alert you by email, text or automated phone call.
Real-Time Notifications
When you provide us with your mobile phone number, we can text you fraud alerts for your Banner Bank credit card. Simply reply Yes to confirm your credit card activity or No for unauthorized transactions. Text messages come from short code 86975.
Credit Card Fraud Notification
When you provide us with your mobile phone number, we’ll text you if we notice suspicious activity on your card. Otherwise, we may contact you by phone if we detect suspicious activity.
If you prefer to email* us:
*
IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.
Still can't find what you need? Contact us.
Contact Us
Local:
Toll-Free Number:
Hours:
Monday - Friday 7:00 a.m. - 7:00 p.m.
(PT)