Contact & Support

It’s our privilege to serve you. You may reach us at 800-272-9933 Monday - Friday, 7 am - 7 pm Pacific Time, or visit us in person during business hours. For automated account information, transaction confirmations, account transfers, and more, call anytime, 24 hours a day, 7 days a week.


Report lost or stolen credit or debit cards
Lost or stolen card

To report a lost or stolen Banner Bank card, please contact a representative at one of the following numbers as soon as possible:


Banner Bank ATM, Debit Card, or Home Equity TruRewards Card

  • 800-272-9933 (During business hours)
  • 800-554-8969 (After business hours)


Banner Bank Credit Card or Banner Bank Commercial Credit Card

  • 800-272-9933 (During business hours)
  • 866-839-3409 (After business hours)
Report lost or stolen checks
Lost or stolen checks
To report a lost or stolen check, clients may request a stop payment through Banner Online Banking, by calling 800-272-9933 or 509-527-3636 during business hours, or by contacting your Banner Bank branch. It will help to have the check number, amount and payee of the last legitimate check written. To protect you from the possibility of future fraudulent activity, it may be necessary to open a new account.
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Report Fraudulent Activity
If you notice suspicious activity on your Banner Bank account, please contact us immediately at 800-272-9933 or 509-527-3636. Or you may send us a Secure Message from Banner Online Banking. We frequently monitor accounts for suspicious activity and may contact you should we notice transactions that are out of the ordinary.
Change your mailing address
Address Change
To request a change of address, please complete an Address Change Form for each affected account holder. We must receive authorization from each client before the change can be processed.
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Debit Card Controls & Alerts

Set controls and real-time alerts to add security to your debit card. Simply download the free app from our partner company, CardValet. From the app, you can manage when, where and how your debit card can be used. Learn more at
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Debit Card Fraud Notification

When you provide us with your mobile phone number, we’ll text you if we notice suspicious activity on your Banner Bank debit card. Simply reply YES if the transaction is valid or NO if it's fraudulent. Text messages come from short code 37268.

If you prefer to email* us...

IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number.
Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking.

Please include in your email the name of your bank branch so we may process your request as quickly as possible.

Still can't find what you need? Contact us.

Call us for assistance
Contact Us
Toll-Free Number:

Monday - Friday 7:00 a.m. - 7:00 p.m.