After a particularly bad experience at another bank, this Idaho business woman turned to Banner Bank and has never looked back.
"The bank just froze our accounts," Charity remembers with astonishment. Her previous bank, where she and her husband had their personal accounts had bungled a fraud incident. Badly. "There was no phone call. Our cards simply stopped working, checks bounced. It was a nightmare."
As the owner of a massage clinic in Boise, Charity Tucker has built her business on customer service. And as a mother, her time is precious. So she called Banner, where she had a business account, for help. But between raising her kids and running her business, Charity didn't have time to go to the bank. So Banner came to her.
The local branch manager brought the paperwork to my office personally," Charity recalls. "They had it fixed in 5 minutes. I don't know any other bank that would do that.
Balancing her business and family takes work. And Charity values having a financial partner who understands her needs. "It really is a partnership," she says. "They not only know me and my family, but they care about my business and my success. They're like a part of my business."
Charity has been a Banner customer for 9 years now, and today she has every one of her accounts at Banner; business, personal, and even her kids' accounts. "They know me by name, no matter what branch I go to. That makes a difference."
Since making the switch, Charity hasn't looked back. "They care about the experience of every person. They acknowledge that you are important to their business. That means a lot. I couldn't do what I do without Banner."
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