Security and Fraud Prevention
Current Scam Alerts
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New! Solicitations to Banner Bank Clients
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Bank impostor scam alert
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Stop phishing scams
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Computer and mobile device access scams
Someone may call, text or email claiming to be from Banner Bank letting you know there is fraud on your account. They will tell you that you must provide them with access to your account or transfer money to stop the fraud. Beware—it’s a scam.
Banner Bank will never demand access to your account or reach out to ask you to transfer money for any reason. If you have any questions, call us at 800-272-9933 or your local branch.
Banner Bank will never reach out to you unexpectedly to verify your account number, debit card number, PIN or online banking credentials.
If you receive an unexpected call claiming to be Banner Bank, hang up and call us at 800-272-9933.
If you receive an unsolicited text or email claiming to be Banner Bank, don’t respond. Don’t click links, don’t answer yes or no, and don’t open attachments. Give us a call.
If you receive an unsolicited request to remotely access your computer or mobile device, it’s probably a scam. The more aggressive the request, the more alert you should be.
Scammers often pose as employees of familiar companies asking you to provide them with access to your device or to download an app that they send to you. These scams come as phone calls, emails, texts or pop-up screens and may claim that your device has a virus or that you’re owed money.
No matter what the claim is, never grant access or download any app based on unsolicited requests even if you do business with the company the individual claims to be with. Always verify requests by calling the company directly using a verified number from a trusted source – NOT the number the requester provides, which could be part of the scam.
- Check your accounts regularly and often
- Sign up for Banner Online Banking and check your accounts regularly
- If you see anything suspicious on your accounts call Banner Bank immediately
- Sign up for Banner eStatements to prevent theft of paper documents
- Sign up for Alerts to help you detect suspicious activity
- Sign up for Debit Card Controls to protect use of your Banner Bank debit card
- Keep documents such as your social security card or passport in a secure area at home or in a safety deposit box
- Review your credit report at least once a year
- Shred private documents such as receipts, applications, bank statements, etc
- Never provide personal information, access to your computer or transfer money based on unsolicited calls, text or emails
- Install and regularly update antivirus software to prevent viruses, spam and junk email from entering your inbox
- Install a firewall to help prevent unauthorized access to your computer
- Install spyware software to block the installation of spyware on your computer
- Keep your computer operating system and Internet browser current to provide additional protection against fraud and theft
- Back up all sensitive information from your old computer before you discard and erase the hard drive
- Change your wireless network default password as well as the default SSID (name used to identify your network)
- Never grant access or download any app based on unsolicited requests
- Never share your login, password or Secure Access Code
- Always log off your online banking session before leaving your computer or device
- Close all browser windows or tabs when ending your online banking session
- Do not access your banking or other sensitive online information on a public wifi network
- Never jailbreak or root your mobile device or use a jailbroken or rooted device to access online banking
- Only download apps from official app stores for your device
- Enable biometric authentication, such as touch ID or Face ID, on the mobile device you use to access online banking can help prevent unauthorized access to your account
- Choose a username that you can remember but is not easy enough for others to guess
- Make your password sufficiently long—at least 14 characters and a mix of upper and lower case, numbers and special characters
- Use multifactor when possible for an additional layer of security beyond username and password
- Never share your username, password or Secure Access Code
- Change your password often—at least every few months—and don't use the same password for other accounts
Protecting Your Business from Fraud
Businesses and consumers both need to be aware of the computer-related crimes that could affect them. Business owners and employees play an important role in protecting a company’s vital information.
If you're concerned you may have been a victim of a scam
- Call us at 800-272-9933, weekdays from 7 am - 7 pm Pacific Time. If your credit or debit card has been compromised, please call the phone number on the back of your card
- File a police report
- File a complaint at IC3.gov
Tools & Resources to Protect Yourself from Fraud
