Security and Fraud Prevention

Current Scam Alerts

New! Bank transfers NOT used to prevent fraud
Bank impostor scam alert
Stop phishing scams
Computer and mobile device access scams

Banks will not ask you to transfer funds or send money.

If you receive a text or call from someone claiming to be with the bank security or fraud department, and they need you to transfer funds to a safe place or person – it’s a scam. Hang up and call your bank. Banner Bank will never ask you to transfer money or pay a person. You should only send money to people you know and trust and you should never transfer funds based on unsolicited texts or calls.

Banks don't ask that

Scammers are pretending to be bank's fraud department.

Someone may call, text or email claiming to be from Banner Bank letting you know there is fraud on your account. They will tell you that you must provide them with access to your account or transfer money to stop the fraud. Beware—it’s a scam.

Banner Bank will never demand access to your account or reach out to ask you to transfer money for any reason. If you have any questions, call us at 800-272-9933 or your local branch.

Protect yourself from bank impostors

When in doubt, contact Banner Bank directly.

Banner Bank will never reach out to you unexpectedly to verify your account number, debit card number, PIN or online banking credentials.

If you receive an unexpected call claiming to be Banner Bank, hang up and call us at 800-272-9933.

If you receive an unsolicited text or email claiming to be Banner Bank, don’t respond. Don’t click links, don’t answer yes or no, and don’t open attachments. Give us a call.

Can you spot a phishing scam?

Tips to prevent fraud

Check your accounts regularly and often
Sign up for Banner Online Banking and check your accounts regularly
If you see anything suspicious on your accounts call Banner Bank immediately
Sign up for Banner eStatements to prevent theft of paper documents
Sign up for Alerts to help you detect suspicious activity
Sign up for Debit Card Controls to protect use of your Banner Bank debit card
Keep documents such as your social security card or passport in a secure area at home or in a safety deposit box
Review your credit report at least once a year
Shred private documents such as receipts, applications, bank statements, etc
Never provide personal information, access to your computer or transfer money based on unsolicited calls, text or emails

Avoid common scams

Computer security tips

Install and regularly update antivirus software to prevent viruses, spam and junk email from entering your inbox
Install a firewall to help prevent unauthorized access to your computer
Install spyware software to block the installation of spyware on your computer
Keep your computer operating system and Internet browser current to provide additional protection against fraud and theft
Back up all sensitive information from your old computer before you discard and erase the hard drive
Change your wireless network default password as well as the default SSID (name used to identify your network)
Never grant access or download any app based on unsolicited requests

Online and mobile safety tips

Never share your login, password or Secure Access Code
Always log off your online banking session before leaving your computer or device
Close all browser windows or tabs when ending your online banking session
Do not access your banking or other sensitive online information on a public wifi network
Enable biometric authentication, such as touch ID or Face ID, on the mobile device you use to access online banking can help prevent unauthorized access to your account

Username and password tips

Choose a username that you can remember but is not easy enough for others to guess
Make your password sufficiently long—at least 14 characters and a mix of upper and lower case, numbers and special characters
Use multifactor when possible for an additional layer of security beyond username and password
Never share your username, password or Secure Access Code
Change your password often—at least every few months—and don't use the same password for other accounts