Security and Fraud Prevention

Watch Out For These Common Scams:

Scammers are contacting clients, pretending to be Banner employees.

If you receive a call, text or email claiming to be from a Banner Bank employee asking for information about you or your account—beware, it is likely a scam.

Common current fraud attempts include:

• Claiming there’s fraud on your account and you need to verify account information or provide account details;
• Claiming your online banking has been suspended, and requests your PIN or online banking credentials; or
• Claiming a transaction that you initiated cannot be completed and recommends you use another means, which they give you.
• Our team at Banner Bank will never request access to your account or reach out asking you to transfer money, verify your account number, debit card number, PIN, your secret passphrase or online banking credentials. If we do contact you to discuss banking activity, we would not ask you for information we already have access to from our records and NO ONE should ask you for passwords or PINs—those should be known only to you.

If you receive an unsolicited call, text or email claiming to be Banner Bank, don't respond or act. That includes clicking links, answering questions or opening attachments.

Instead, verify the request by calling us on one of our publicly published numbers, reach out using Chat within Online Banking, or visit any of our branches. If the request is legitimate, our team will be happy to assist you. We are here to help you protect your personal and financial information.

Protect Yourself From Bank Imposters

Tips to prevent fraud

Check your accounts regularly and often
Sign up for Banner Online Banking (demo) and check your accounts regularly
If you see anything suspicious on your accounts call Banner Bank immediately
Sign up for Banner eStatements (demo) to prevent theft of paper documents
Sign up for Alerts (demo) to help you detect suspicious activity
Sign up for Card Manager (demo) to protect use of your Banner Bank debit and credit card(s)
Keep documents such as your social security card or passport in a secure area at home or in a safety deposit box
Review your credit report at least once a year
Shred private documents such as receipts, applications, bank statements, etc
Never provide personal information, access to your computer or transfer money based on unsolicited calls, text or emails
Do not deposit a check, send money or gift cards to a stranger. They may say you need to buy supplies, pay taxes or fees. Tips to protect yourself from check scams.
Avoid common scams with these tips to prevent identity theft.

Avoid common scams

Online and mobile safety tips

Never share your login, password or Secure Access Code
Always log off your online banking session before leaving your computer or device
Close all browser windows or tabs when ending your online banking session
Do not access your banking or other sensitive online information on a public wifi network
Never jailbreak or root your mobile device or use a jailbroken or rooted device to access online banking
Only download apps from official app stores for your device
Enable touch ID or Face ID (demo), on the mobile device you use to access online banking to help prevent unauthorized access to your account

Username and password tips

Choose a username that you can remember but is not easy enough for others to guess
Make your password sufficiently long—at least 14 characters and a mix of upper and lower case, numbers and special characters
Use multifactor when possible for an additional layer of security beyond username and password
Never share your username, password or Secure Access Code
Change your password often—at least every few months—and don't use the same password for other accounts

Computer security tips

Install and regularly update antivirus software to prevent viruses, spam and junk email from entering your inbox
Install a firewall to help prevent unauthorized access to your computer
Install spyware software to block the installation of spyware on your computer
Keep your computer operating system and Internet browser current to provide additional protection against fraud and theft
Back up all sensitive information from your old computer before you discard and erase the hard drive
Change your wireless network default password as well as the default SSID (name used to identify your network)
Never grant access or download any app based on unsolicited requests