Online Banking Security & Access
We take your security very seriously. That's why Banner Online and Mobile Banking services require that you use a supported device and browser to access your finances. Current requirements for Banner Online Banking, Banner Mobile Banking, Bill Pay, and Remote Deposit are detailed below.
Web browsers and operating systems are a key component to keeping your information secure. As online fraud and theft evolves, the companies that provide Web browsers and operating systems, continually release patches to help keep you one step ahead of the fraudsters. It is vital that individual users, like you, routinely apply those system upgrades to keep the information you access from your smartphone, tablet and computer safe.
Always using a current Web browser and operating system while using online banking to access and manage your financial information is one of the best ways to give yourself peace of mind.
Browser and Device Requirements for the best experience:
Secure Access Code
What is a Secure Access Code?
A Secure Access Code is a security feature that allows you to register the computer you are using for "one-time" or "future" use.
Why do I need a Secure Access Code?
Registering your computer is another layer of security to ensure your online banking account cannot be accessed by an unregistered computer – even if your Login ID and Password are accidentally or unintentionally compromised.
How does the Secure Access Code work?
When you log in from an unrecognized computer or mobile device, we will send you a single-use Secure Access Code. The code will be delivered to you using secure contact information that we have on file for your accounts. You can choose to have your Secure Access Code delivered via text message, phone call or e-mail, depending on what contact information we have on file for you. Once you receive the temporary Secure Access Code from Banner, enter it in the space provided within login.
When you use a private device that you will frequently use to access online banking, you can “register the device”, which will allow us to recognize the device and browser you’re using. Once you have registered your device, you will not be prompted for a Secure Access Code with future logins. However, if the computer you use is public or one which you do not regularly use, we recommend for your security that you “do not register” the device.
I didn’t receive my Secure Access Code or my contact information is outdated.
Please call us at 800-272-9933 during business hours so we may assist you.
I have registered my device, but online banking prompts for another Secure Access Code. Why?
There are several reasons this may happen. Most commonly this occurs when your browser settings are set up to delete cookies, or your browser cookie for online banking has been deleted since your last login. This can also happen if you are logging in with a different browser on the same registered device. You may have a program on your device that automatically deletes the cookie and that feature would need to be turned off or configured to accept and retain cookies from Banner Bank.
How do I remove the registration from a device?
You can remove the registration of a device or browser by deleting your cookies, or only the cookie related to online banking.