Mortgage Resource Center

Resources to manage your mortgage from home

Mortgage Resources

Our loan servicing team is here to help you with your mortgage. Whether you're managing your day to day loan details, like how to make a payment, or if you have questions about your escrow account or loan payoff, we can help. Contact us at,* call direct at 509-524-5068 or toll-free at 800-272-9933 and ask for the Mortgage Customer Service team at ext. 75031 (8 a.m. to 5 p.m. PT weekdays). 


If you have difficulty making your payments, we have resources to assist you. Please contact us at, call direct at 509-524-5070 or toll-free at 800-272-9933 and ask for the Mortgage Help team at ext. 75033 (8 a.m. to 5 p.m. PT weekdays). 

Mortgage Client Alerts and Mailings
The Annual Escrow Analysis Statement for Washington mortgage clients was mailed on May 19, 2022. This annual statement summarizes mortgage escrow payments and any insurance and/or tax disbursements over the past year. The statement also includes information about whether you have an escrow shortage or overage.

Please review your Escrow Analysis Statement, paying particular attention to any changes in your upcoming monthly payment. Most payment changes will be effective with the July installment. Be sure to update your payment amount with any bill payment service you may have established. We also invite you to review more detailed information here about escrow accounts, the annual analysis process, and how payments, shortages and overages are handled.

If you do not receive your Escrow Analysis Statement by May 27, 2022 or if you have a recent change of address, please contact us at, call direct at 509-524-5068 or toll-free at 800-272-9933 and ask for the Mortgage Customer Service team at extension 75031 (8 a.m. to 5 p.m. PT weekdays). A change of address can also be completed through Online Banking by selecting the Services tab from the Menu button.

Mortgage Loan Details

Each month we will mail you a statement that shows general loan information and recent activity. If you prefer, you can view your mortgage information at any time by signing up for Banner Online Banking. Simply click the “Enroll in Online Banking” link and follow the prompts to get started. Once enrolled in Online Banking you can also sign up for electronic statements by expanding the “Transactions” menu, clicking “Statements” and following the prompts. 


Pay your mortgage the way you choose.

Automatic Payments: Simply download, complete and return the Auto Pay form to us (link below) to have your payment automatically deducted from your checking or savings account each month.

Online: Sign up for Banner Online Banking to see information on your mortgage, pay your bill manually each month or set up recurring payments from an account at another financial institution.

In Person: Find a Banner Bank branch near you.

By Mail: Include your loan number on your check and mail your payment to: Banner Bank, PO Box 1117 Walla Walla, WA 99362.

Relax knowing your payments are made
Auto Pay

Relax knowing your payments have been made. Fill out and submit the form below to have your payment automatically deducted from your checking or savings account each month.

Help managing your escrow statement
Escrow Account
Your escrow account is a fee-free and convenient way to pay your regular property taxes and homeowners insurance (plus flood insurance if applicable) with your monthly mortgage payment. Here's a reminder about how Banner Bank manages this account for you.
We're here to help manage a variety of home loans
Mortgage Help

If you are facing financial difficulties that will prevent you from paying your mortgage, we may be able to help. We have several options for temporary home loan assistance.

We're here to assist you with your mortgage needs. Please contact us if you need assistance.

IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.