J.D. Power Again Ranks Banner Bank Highest in the Northwest for Retail Customer Satisfaction

April 7, 2022
J.D. Power 2022 Highest Customer Satisfaction trophy

Banner Bank again ranked highest in the Northwest region for customer satisfaction, according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study. This is the sixth time* in the past decade we have earned this recognition.

“It is an incredible honor to again receive this independent recognition by J.D. Power because it is based on the opinions of our clients,” said Mark Grescovich, President & CEO of Banner Bank. “This top ranking is a direct reflection of the caring, expert service our employees provide to our clients every day–including their extra efforts throughout the pandemic.” 

The J.D. Power U.S. Retail Banking Satisfaction Study is the longest-running and most in-depth independent study of the retail banking customers available. From that data, J.D. Power publishes the highest-ranked banks in each of 15 regions across the U.S.  This year, the study measured these seven factors, in order of weighting:  Level of Trust, People, Banking How and When I Want, Account Offerings Meet Needs, Helping Save Time or Money, Digital Channels, and Resolving Problems.

View the J.D. Power press release regarding the 2022 U.S. Retail Banking Satisfaction Study. J.D. Power is a global leader in consumer insights, advisory services and data and analytics. Learn more about it at www.jdpower.com