Disaster Relief

Disaster Relief and Recovery Due to Wildfires

Are you experiencing financial hardship because your home or property has been damaged by recent wildfires? We're here to help you get through this difficult time. If your mortgage is with Banner, or if you have other loans or a credit card with us, there may be options for temporary payment relief assistance available to you.
Wildfire Assistance Loans

Mortgage

If your property was damaged due to recent wildfires, we may be able to assist you. To get started, contact us at MortgageCustomerService@bannerbank.com* or call us direct at 509-524-1685 or 800-272-9933 to speak with our Mortgage Customer Service team (8 a.m. to 5 p.m. PT, Monday-Friday). If you have already started a home insurance claim, please see information about our hazard claims and funds disbursement process here. 

If your home is uninhabitable, destroyed or you are experiencing loss of employment due to the recent wildfires and are unable to make your mortgage payment, please reach out. You can contact us at MortgageHelp@bannerbank.com or 800-272-9933 and ask for the Mortgage Help team (8 a.m. to 5 p.m. PT, Monday-Friday). Please see our Frequently Asked Questions for more information. 

Review our additional resources and options that may apply to your situation on our Mortgage Help | Banner Bank page.

Loans and Credit Cards

If you have a loan or credit card with us and are experiencing financial hardships because of the recent wildfires, contact us. Our team is experienced in helping people through tough times. If you are unable to make a credit payment, our team can discuss payment assistance options. Please contact us at 800-272-9933 (7 a.m. to 7 p.m. PT, Monday-Friday) or bannerbank@bannerbank.com.

Next Steps

If you’re unsure of your next step, our experts are ready to talk through your options. Please contact us at 800-272-9933 (7 a.m. to 7 p.m. PT, Monday-Friday). You may also intitiate a Chat within our online and mobile banking.

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IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.