Online Banking Security
Banner Bank has adopted a number of security measures designed to help protect your information online.
- We will NEVER email you for your personal information. Any email claiming to be the bank requesting personal information such as Social Security numbers, IDs, or passwords should not be trusted or opened
- Do not write your password down
- Use a different password to access your online accounts than ones you use for other applications
- Always log off your online banking session before leaving your computer
- Close all browser windows or tabs when ending your session
Why do I need a Secure Access Code?
A Secure Access Code is a security feature that allows you to register the computer you are using for "one-time" or "future" use. Registering your computer is another layer of security to ensure your online banking account cannot be accessed by an unregistered computer – even if your Login ID and Password are accidentally or unintentionally compromised.
How does the Secure Access Code work?
When you log in from an unrecognized computer or mobile device, we will send you a single-use Secure Access Code. The code will be delivered to you using secure contact information that we have on file for your accounts. You can choose to have your Secure Access Code delivered via text message, phone call or e-mail, depending on what contact information we have on file for you. Once you receive the temporary Secure Access Code from Banner, enter it in the space provided within login.
When you use a private device that you will frequently use to access online banking, you can “register the device”, which will allow us to recognize the device and browser you’re using. Once you have registered your device, you will not be prompted for a Secure Access Code with future logins. However, if the computer you use is public or one which you do not regularly use, we recommend for your security that you “do not register” the device.
I didn’t receive my Secure Access Code or my contact information is outdated.
Please call us at 800-272-9933 during business hours so we may assist you.
I have registered my device, but online banking prompts for another Secure Access Code. Why?
There are several reasons this may happen. Most commonly this occurs when your browser settings are setup to delete cookies, or your browser cookie for online banking has been deleted since your last login. This can also happen if you are logging in with a different browser on the same registered device. You may have a program on you device that automatically deletes the cookie and that feature would need to be turned off or configured to accept and retain cookies from Banner Bank.
How do I remove the registration from a device?
You can remove the registration of a device or browser by deleting your cookies, or only the cookie related to online banking.
What is a cookie?
A computer cookie is a small text file placed on your computer by a web site that you visited. A cookie is the term given to describe a type of message that is given to your computer’s web browser by a web site you are visiting. The main purpose of a cookie is to identify who you are and possibly prepare customized Web pages or to save site login information for you. Cookies also help tailor your experience when you visit websites.
What does a cookie store?
Cookies have six parameters that can be passed to them:
- The name of the cookie.
- The value of the cookie.
- The expiration date of the cookie
- The path the cookie is valid for - this sets the URL (address) path the cookie is valid in. The domain(website) the cookie is valid for.
- The need for a secure connection
Are cookies malicious?